Cloud Backup from Currys Group Limited is a service provided by Livedrive Internet Limited on behalf of Currys Group Limited. By using the service you are agreeing to Livedrive's terms of use set out below.

Cloud Backup Terms of Use

General Terms

These terms of service (the "Terms of Use") govern your access to and use of all Livedrive Internet Limited ("Livedrive") services (the "Services"), whether sold to you directly by Livedrive or through a Livedrive authorised retail electronic outlet ("a Retail Outlet"). Where the context so permits, the words "we", "our" and "us" refer to Livedrive, including its successors and assigns. Please read these Terms of Use carefully before using the Services. Please note that in these Terms of Use, a reference to our providing you with "notice" shall mean a message sent to your registered email address unless otherwise stated.

  1. By using the Services you agree to be bound by these Terms of Use in their entirety for the period of time agreed between the parties, encompassing both the initial billing period agreed at sign-up and such further periods as are renewed automatically (each a "Fixed Contract Period") in accordance with these Terms of Use.
  2. If you are using the Services on behalf of an organisation then you are agreeing to these Terms of Use for that organisation and confirm that you have the authority to bind that organisation to these Terms of Use. In that case "you" and "your" will refer to that organisation.
  3. Use of and Changes to the Services:
    1. You may use the Services only in compliance with these Terms of Use.
    2. You may use the Services only if you have the power to form a contract with Livedrive and are not barred under any applicable laws from doing so.
    3. The Services may continue to change over time as we refine and add more features and we may modify any content from the Services from time to time;
    4. In the event of a material change as set out in clause 3(c), we will provide any user of that aspect of the Services with at least 30 days' notice prior to taking such action, save where the changes to the Services are the result of (i) minor technical adjustments which can be of no real significance to your use of the Services; (ii) changes required by law; (iii) changes required by necessity (e.g. to ensure the integrity or security of the Services or your data), or (iv) enhancements to the Services to reflect advancements in technology for your benefit, in which case we may not be able to provide you with 30-days prior notice and instead notice may be provided to you after the date of the material change.
    5. Livedrive shall not increase the price of the Services during the fixed term of this Agreement.
    6. The notice referenced in clause 3(d) shall set out the scope of the change and enable you to understand the impact of this change on the delivery of the Services.
    7. If you do not agree to the material change made to the Services described in 3(d) above, you may terminate your use of the Services within 30 days of receiving the notice, and should you decide to terminate, you shall be entitled to a refund of fees paid for the unexpired portion of the Fixed Contract Period (please refer to clause 19).
    8. It is our intention that any such modification as set out in clause 3(c) would not materially reduce the functionality of the Services, however in the exceptional cases where the functionality is materially affected by the modification, we will phase out the modification over a period of 12 months, ensuring that the Service to you remains unaffected for the duration of your Fixed Contract Period, and shall provide you with a clause 3(d) notice prior to your next renewal date to explain the modification to the Services.

Activation, Your Files and Privacy

  1. By using our Services you provide us with information, files, and folders that you submit to Livedrive (together, "your files"). You retain full ownership to your files. We don't claim any ownership of any of your files. These Terms of Use do not grant us any rights to your files or intellectual property except for the limited rights that are needed to run the Services, as explained below.
  2. The Services may be activated in one of two ways. You may commence the use of the Services by uploading your files, or in the case of a purchase from a Retail Outlet, if you have not taken steps to activate the Services in the three months after purchase, the Services will be automatically activated without further reference to you. You will be sent an activation email following activation as long as you have provided us with a valid email address.
  3. By using our Services you agree to us hosting your files and sharing your files with third parties nominated by you. In addition, as part of the Services we will process information in your files in order make back up files and to display your files to you in a manner that will assist you in using the Service, including image thumbnails or document previews. We may share your information with selected third parties, including sub-contractors who may perform some or all of the Services on our behalf. Subject to these exceptions, we will not share your files with any third party without first obtaining your consent, except in accordance with the Livedrive Privacy Policy, or as required by applicable law.
  4. Aside from the disclosures set out in the Livedrive Privacy Policy, we will not share your content with others, for any purpose unless you direct us to. How we collect and use your information generally is also explained in the Livedrive Privacy Policy.
  5. You are solely responsible for your conduct, the content of your files, and your communications with others while using the Services. For example, it's your responsibility to ensure that you have the rights or permission needed to comply with these Terms of Use.
  6. We may choose to review public content for compliance with our community guidelines, but you acknowledge that Livedrive has no obligation to monitor any information on the Services. We are not responsible for the accuracy, completeness, appropriateness, or legality of files, user posts, or any other information you may be able to access using the Services.

Sharing

  1. The Services provide features that allow you to share your files with others or to make your files public. There are many things that users may do with your files (for example, copy it, modify it, re-share it). Please consider carefully what you choose to share or make public. Livedrive has no responsibility for that activity.

Modifications

  1. We may revise these Terms of Use from time to time and you shall be provided with at least 30 days' notice of such revisions, while the most current version will always be posted on the Livedrive website. By continuing to access or use the Services after revisions become effective, you agree to be bound by Terms of Use then prevailing. If you do not agree to the revised Terms of Use, you may terminate your use of the Services within 30 days of receiving the notice, and should you decide to terminate, you shall be entitled to a refund of fees paid for the unexpired portion of the Fixed Contract Period (please refer to clause 19).

Software and Updates

  1. Some of our Services require you to download a client software package ("Software"). Livedrive hereby grants you a limited, non-exclusive, non-transferable, revocable license to use the Software, solely to access the Services. Your license to use the Software is automatically revoked if you violate these Terms of Use in a manner that implicates our intellectual property rights. We hereby reserve all rights not expressly granted in these Terms of Use. You must not reverse engineer or decompile the Software, nor attempt to do so, nor assist anyone else to do so. Our Services may update the Software on your device automatically when a new version is available. Your acceptance of such updates is required under the Terms of Use.

Account Security

  1. You are responsible for safeguarding the password that you use on your Livedrive account to access the Services (the "Account") and you agree not to disclose your password to any third party. You are responsible for any activity using your Account, whether or not you authorised that activity. You should immediately notify Livedrive of any unauthorised use of your Account.

Your General Responsibilities

  1. Files and other content in the Services may be protected by intellectual property rights of others. Please do not copy, upload, download, or share files unless you have the right to do so. Livedrive reserves its right to delete files (without notice to you) where it has a reasonable belief that you do not have the right to copy, upload, download or share such files. You, not Livedrive, will be fully responsible and liable for what you copy, share, upload, download or otherwise use while using the Services. You must not upload spyware or any other malicious software to the Services.
  2. You, and not Livedrive, are responsible for maintaining and protecting all of your files and understand that unless clearly stated otherwise, Livedrive is providing you with a backup service and will not be liable for any loss or corruption to the files that you backup arising from your actions. There are no additional costs and expenses for restores using the Livedrive system, however should you request a custom restore outside of the Livedrive system, any additional costs and expenses will be explained to you prior to the custom restore, and you will be responsible for the discharge of same.
  3. If your contact information, or other information related to your Account, changes, you must notify us promptly and keep your information current.

Limitation of Liability

  1. Nothing in these Terms of Use will affect your statutory rights. While we limit liability in clause 18, we do not in any way exclude or limit our liability for the following:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of your statutory rights under the Consumer Rights Act 2015; and
    4. defective products under the Consumer Protection Act 1987, as may be amended from time to time.
  2. If we fail to comply with these Terms of Use, we (and not any Retail Outlet) are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Use or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract. The Service is intended for private and non-commercial use, and any other use that you put this product to is effected at your own risk, and we (and any Retail Outlet) have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Livedrive’s aggregate liability to you, save as set out in clause 17, shall be limited to the greater of £50 or the amounts paid by you to Livedrive (or the Retail Outlet) for the past three months.

Termination

  1. You can end your subscription to our Services by cancelling online by visiting www.curryscloudbackup.co.uk/contact-form or by calling 0800 012 1909 no less than 1 week prior to, or no greater than 14 days after (should you invoke your cancellation right as set out at clause 27), the end of the Fixed Contract Period. Fees paid by you to us prior to your decision to stop using our Services will not be refunded to you, unless your decision to stop using our Services follows a change in:
    1. the content of the Services as set out in clause 3;
    2. the Terms of Use as set out in clause 11; or
    3. the Fees as set out in clause 30;
      in which cases your fees shall be refunded pro-rata for the unexpired portion of your Fixed Contract Period
  2. We reserve the right at our discretion to not permit you to renew your use of the Services by providing you with at least 4 weeks' notice prior to the end of the Fixed Contract Period.
  3. In the event of a material breach by you of these Terms of Use (as set out below) or as required by law or requirements set down by government agencies, we retain the right to suspend or terminate the provision of these Services to you, with 10 days notice to you, and where possible provide you with an opportunity to remediate the situation within this 10 day period. Where remediation is not possible or is not effected by you, then at the end of this notice period, we shall terminate for material breach of these Terms of Use, and no refund of any fees paid will be offered. It shall constitute a material breach of these Terms of Use if we have a reasonable belief that you:
    1. use the Services in any way that would cause us legal liability or be deemed a use for an illegal purpose;
    2. use the Services in such a manner that has the effect of disrupting others' use of the Services;
    3. repeatedly or flagrantly violate any of these Terms of Use;
    4. act in conflict with a court order, or our providing the Services to you is in breach of a court order;
    5. represent a danger to the best interests of other customers or third-parties;
    6. exceed your Usage Limit repeatedly, or exceed your Usage Limit on one occasion when that Usage Limit represents the highest available limit;
    7. fail to disclose the number of devices on which you are running Livedrive Backup, be they multidrive devices, network-attached (NAS) hard drives, or external drives (collectively "External Storage Devices") or otherwise.
    8. directly or indirectly reverse engineer, decompile, disassemble, modify, reproduce or create derivative works of the Services or manipulate Services in any manner not specified by us;
    9. are found to have used the Services to store, backup or distribute material protected by intellectual property rights (including copyright) of a third-party unless you own or have appropriate rights to such material;
    10. engage in activity that damages or is likely to damage our tangible or intangible assets; or
    11. otherwise act in breach of the terms of our Acceptable Use Policy.
  4. If we suspend or terminate your use, we will use commercially reasonable efforts to work with you to retrieve your files at no additional fee.

Jurisdiction

  1. These Terms of Use and the use of the Services and Software will be governed by the laws of England and Wales (subject to you establishing a right to bring a claim under the governing law of another jurisdiction). You can bring claims arising out of or relating to these Terms of Use or the Services or Software to
    1. the European Commission Online Dispute Resolution platform for online resolution or
    2. the English courts, or if you live in Northern Ireland or Scotland, the Northern Irish or Scottish respectively. If you do not live in these jurisdictions, then depending on your homeplace, you may also be entitled to bring a claim in your home court.
  2. These Terms of Use constitute the entire and exclusive agreement between you and Livedrive with respect to the Services, and supersede and replace any other agreements, terms and conditions applicable to the Services. These Terms of Use create no third party beneficiary rights. Livedrive’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable the remaining provisions of these Terms of Use will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights in these Terms of Use, and any such attempt is void, but Livedrive may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. Livedrive and you are not legal partners or agents; instead, our relationship is that of independent contractors.

Free Trial Period and Statutory Cancellation Right

  1. Services are provided to all consumers on a free trial basis (duration of at least 14 days, to be confirmed to you at sign-up), and payment will be taken for the first Fixed Contract Period when the applicable free trial period ends, and not when you enter your billing details (which will be required prior to the commencement of the free trial period).
  2. The first renewal date for the contract shall be deemed to be the Fixed Contract Period plus the applicable free trial period, thereafter the renewal dates shall occur on the expiry of the applicable Fixed Contract Period.
  3. If you wish to invoke your statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your contract during the free trial period or for 14 days after each renewal date, you may do so by informing us by email, phone or in writing, or alternatively you can download, complete and return this form by email or fax to us, at any time prior to the end of the free trial period.
  4. If you do not cancel your contract prior to the end of the free trial period or during the 14 days cancellation periods as set out in clause 27, the fees for the first Fixed Contract Period will become due.

Fees

  1. All fees payable by you for the Services shall be in accordance with the scale of fees and rates published from time to time by us on our web site (the "Pricing Structure"), and shall be due and payable for provision of the Services in advance of each Fixed Contract Period.
  2. The Pricing Structure is determined by pre-agreed usage limits with you ("Usage Limit"). We reserve the right to alter the Pricing Structure, including ceasing to offer elements of the Services as provided for in clause 3. The current Pricing Structure will always be posted on our website and where a significant change (meaning a change that would lead to you paying more for the Services) is made to the Pricing Structure, we will provide you with notice at least 30 days prior to that new Pricing Structure being applied to the Services we provide you. By continuing to access or use the Services after receiving such notice, you agree to be bound by the revised Pricing Structure as and from the start of the next Fixed Contract Period. If you do not agree to the new Pricing Structure, you can then notify us that you want to discontinue use of the Services.
  3. In the event that your actual usage increases so that you exceed your Usage Limit, then we reserve the right to charge you for the additional disc space required or to migrate you to a higher Usage Limit (collectively a "Migration") prior to the end of the Fixed Contract Period, consistent with your increased actual usage. We are not obliged to contact you prior to a Migration, however such Migration is likely to incur additional fees for you under the Pricing Structure and we will provide you with notice of these additional fees following your usage increase. If you do not agree to the Migration decision and do not wish to pay the additional fees, you must then notify us that you want to revert to the previous Usage Limit and take the required steps to effect this change, i.e. a reduction in your usage. Please note that if your actual usage is such that you exceed the highest available Usage Limit available at that time, then it is possible that no such Migration is possible, and we reserve the right to terminate the Services without notice to you in accordance with clause 21(f) of these Terms of Use.
  4. All fees for our Services are due in advance and your contract will automatically renew on the expiry of the Fixed Contract Period, at which point fees for the following Fixed Contract Period become payable. Livedrive shall provide you with notice of the renewal at least 30 days prior to the expiry of the Fixed Contract Period. If you choose to pay by credit or debit card then you authorise Livedrive to debit your card with the fees due, and to avoid interruptions in the Services caused by rejected credit or debit card charges, Livedrive reserves the right to update your credit or debit card details (such as expiration dates) where this is not prohibited by law. YOU UNDERSTAND AND AGREE THAT LIVEDRIVE IS ENTITLED TO OBTAIN SUCH UPDATED CARD DETAILS, STORE THEM AND USE THEM TO BILL CHARGES. If you wish to cancel your contract with Livedrive, you must do so in writing at least one week before the expiry of the Fixed Contract Period.
  5. All fees paid to us are non-refundable except in circumstances set out in these Terms of Use.
  6. You acknowledge that in the event that you chose to issue a chargeback via your bank in relation to any fees charged by us, there is a risk that you will be liable for our costs in dealing with the chargeback and recovering any fees properly due to us under the Terms of Use.

Intellectual Property

  1. Please be aware that we may use any feedback, comments, or suggestions that you send us or post in our forums without any obligation to you.
  2. The Software and other technology we use to provide the Services are protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. These Terms of Use do not grant you any rights to use the Livedrive trademarks, logos, domain names, or other brand features.

Additional Terms applicable to use of Livedrive Backup

  1. Some Services, including Livedrive Backup and Livedrive Pro Suite (the "Backup Packages") are sold on condition that the data being backed up is stored on the internal hard drives of devices that are not classified as External Storage Devices (as defined above), and that the number of such devices does not exceed the limits stipulated in the Pricing Structure. In the event that you wish to backup data stored on External Devices, you are required to disclose this to us and pay such additional storage related charges as set out in the Pricing Structure for that Backup Packages.
  2. An upper limit on the number of devices from which backup can be run will be included on each Backup Package. The applicable upper limit will be notified to you at time of Backup Package sale. The upper limit for any single internal or external drive will exclude External Backup Devices, for which the Pricing Structure includes a separate charging methodology. In the event that the number of devices exceeds the applicable limit on the Backup Package sold, Livedrive reserves the right, but is not under an obligation, to increase the upper limit of your Backup Package without prior notification to you, and increase the charges accordingly.
  3. With the exception of our business service, Services that include Livedrive Backup are not to be used for archiving. You must at all times hold an original copy of the data in the original location on the system it was backed up from and ensure that any External Storage Devices are always connected whilst the Software is running. If you delete files from your computer that have been backed up or disconnect External Storage Devices that have been backed up we will remove the corresponding backup from our servers.
  4. You must at all times run the Software on any computer that is being backed up and you must ensure this computer connects to the Internet at least once every 30 days. Livedrive will remove backups for computers that have not connected to the service for 30 days.
  5. If you wish to restore data backed up onto our servers we may require up to 72 hours notice. Whilst ordinarily we would expect your data to be available for restore immediately, we reserve the right to archive data in facilities where it may not be available for immediate access.

Acceptable Use

You agree not to misuse the Services. For example, you must not, and must not attempt to, use the Services to do the following things.

  1. Probe, scan, or test the vulnerability of any system or network;
  2. Breach or otherwise circumvent any security or authentication measures;
  3. Access, tamper with, or use non-public areas of the Services, shared areas of the Services which you have not been invited to, Livedrive (or our service providers') computer systems;
  4. Interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
  5. Plant malware or otherwise use the Services to distribute malware;
  6. Access or search the Services by any means other than our publicly supported interfaces (for example, "scraping");
  7. Send unsolicited communications, promotions or advertisements, or spam; send altered, deceptive or false source-identifying information, including "spoofing" or "phishing";
  8. Publish anything that is fraudulent, misleading, or infringes another's rights; promote or advertise products or Services other than your own without appropriate authorisation;
  9. Impersonate or misrepresent your affiliation with any person or entity;
  10. Publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred;
  11. Violate the law in any way, or violate the privacy of others, or defame others.

Livedrive will respond expeditiously to claims of copyright infringement committed using the Livedrive service and/or the Livedrive website (the "Site") if such claims are reported to Livedrive in the manner identified in the sample notice below.

If you are a copyright owner, authorized to act on behalf of one, or authorised to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following Notice of Alleged Infringement and delivering it by postal mail to the address below.

Notice of Alleged Infringement ("Notice")

  1. Identify the copyrighted work that you claim has been infringed, or – if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed.
  2. Identify the material or link you claim is infringing (or the subject of infringing activity) and to which access is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site or the exact location where such material may be found.
  3. Provide your company affiliation (if applicable), mailing address, telephone number, and, if available, email address.

Include both of the following statements in the body of the Notice:

"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."

"I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of, the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."

Provide your full legal name and your electronic or physical signature.

Deliver this Notice, with all items completed, to:


Livedrive Internet Limited
3rd Floor
18 Mansell Street
London, E1 8AA
United Kingdom


Livedrive will investigate the complaint and, where an infringement of copyright is identified, Livedrive shall take all necessary steps to resolve the disputed use of copyrighted materials, including where appropriate, terminating the delivery of the Services to the subject of the complaint.

Data Protection and Transfer

If you are a consumer:

Livedrive, as provider of the Services, is the controller in respect of personal data that it processes in the provision of the Services for the purposes of the General Data Protection Regulation (EU) 2016/679, or any applicable national implementing laws, regulations and secondary legislation implementing the requirements of such regulation (the “GDPR”) and any equivalent applicable laws or regulations in the UK. As controller, Livedrive processes personal data in accordance with these terms and conditions and with our Privacy Policy. We may update our Privacy Policy from time to time and you are encouraged to regularly review this.

If you are a Business customer:

For the purposes of the GDPR, Livedrive is a processor and you are the controller in relation to personal data contained in your files it processes in the provision of the Services. You retain control over the content of your files that are the subject of the Services, and as such the types of personal data that are subject to processing cannot be categorised by Livedrive in these terms and conditions. It is assumed such personal data may include all categories of personal data relating to you, or your own clients, customers, suppliers, employees, other personnel and/or other data subjects.

You may notify Livedrive of the categories of data subjects or types of personal data to be incorporated into these Terms of Use by using the contact details set out in the Privacy Policy. As processor, Livedrive shall, in relation to personal data contained in your files and processed by it in the performance of the Services under this Agreement:

  1. process such personal data in accordance with these terms and conditions and otherwise comply with your documented (including email) instructions in connection with such processing. Where such instructions are provided orally, we shall keep a record of these. If at any point Livedrive becomes unable to comply with your instructions regarding the processing of personal data (whether as a result of a change in applicable law, or a change in your instructions, or for any other reason), Livedrive shall promptly:
    1. notify you of such inability, to the extent permitted by applicable law; and
    2. cease all processing of the affected personal data (other than merely storing and maintaining the security of the affected personal data) until such time as you issue new instructions with which Livedrive is able to comply.
  2. (i) ensure such personal data are kept confidential; (ii) take reasonable steps to ensure the reliability and trustworthiness of Livedrive’s personnel and any subprocessors, and (iii) take reasonable steps to ensure that all relevant Livedrive’s personnel, and any relevant subprocessors, have committed themselves to ensuring the confidentiality of all personal data that they process;
  3. ensure that, in each instance in which Livedrive engages a new subprocessor, it shall notify you and: (i) allow you a reasonable opportunity to object to the appointment of that subprocessor (and your authorisation is deemed to be granted if you do not object within thirty (30) days of being notified of the proposed subprocessor); and (ii) enter into a binding written agreement with the subprocessor that imposes on the subprocessor the same obligations that apply to Livedrive under this Agreement with respect to the processing of personal data; subject to compliance with the foregoing, you hereby generally authorise Livedrive to engage sub-processors in relation to the Services.
  4. at your request and sole expense, promptly provide you with all reasonable technical and organisational assistance (taking into account the nature and functionality of the Services) necessary to respond appropriately to requests from individuals to exercise their rights under the GDPR;
  5. at your request and sole expense, promptly provide you with all reasonable assistance necessary to enable you to: (i) notify relevant breaches of the GDPR to the relevant authorities and/or affected individuals; (ii) conduct data protection impact assessments, where required; and (iii) obtain any necessary authorisations from any relevant regulatory authorities;
  6. delete (or, upon your request at or prior to termination, return) your files processed in the performance of the Services in Livedrive’s possession within [15 days after the termination or expiry of this Agreement, unless the applicable law of the European Union or an EU Member State requires otherwise;
  7. at your request and sole expense (including Livedrive’s reasonable costs and expenses): (i) promptly provide you with all information necessary to enable you to demonstrate compliance with your obligations under the GDPR, to the extent that Livedrive is able to provide such information; and (ii) allow for and contribute to audits, including inspections, conducted by you your auditors or appointees in relation to compliance with these data processing terms, provided that such audit shall be during regular business hours, with reasonable advance notice to Livedrive and subject to reasonable confidentiality procedures. Before the commencement of any such audit, the parties shall mutually agree upon the scope, timing, and duration of the audit. You may not audit Livedrive more than once annually and Livedrive reserves the right to charge a fee for its reasonable costs associated with any such audit;
  8. notify you without undue delay in the event of: (i) becoming aware of any personal data breach; or (ii) receipt of any correspondence or communication from any individual, regulatory authority or third party regarding the processing of such personal data; and
  9. apply appropriate technical and security measures to protect any such personal data against unauthorised or unlawful processing and against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to such personal data.

Secure VPN by Currys is a service provided by IPVanish on behalf of Currys Group Limited ("Currys"). By using the service, whether sold to you directly by Currys or through a Currys authorised retail electronic outlet ("a Retail Outlet") you are agreeing to the IPVanish terms of use set out below.

Terms of Service

These Terms of Service ("Terms") govern your use of www.curryscloudbackup.co.uk (the "Site") and the Secure VPN by Currys and related service (the "Services"), which are owned and operated by IPVanish ("IPVanish," "we" or "us"). Our Privacy Policy is incorporated by reference into these Terms and is subject to the provisions of these Terms. Please read these Terms carefully before you access the Site or Services, as these Terms form a binding legal agreement between you and IPVanish.

  1. By accessing the Site or registering for or using the Services, you agree to these Terms in their entirety for the period of time agreed between the parties, encompassing both the initial billing period agreed at sign-up and such further periods as are renewed automatically (each a "Fixed Contract Period") in accordance with these Terms.

IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SITE OR SERVICES. YOUR USE OF OUR SITE AND SERVICES REQUIRES YOUR ACCEPTANCE OF THESE TERMS AS THEY MAY BE AMENDED FROM TIME TO TIME, INCLUDING THE POLICIES INCORPORATED BY REFERENCE HEREIN, WHICH INCLUDES THE IPVANISH PRIVACY POLICY, WHICH CAN BE FOUND AT https://www.curryscloudbackup.co.uk/privacy-policy/

Contents

  1. Changes to the Terms
  2. VPN Service
  3. Authorized User; Your Responsibility
  4. Personal Information
  5. Personal Use; Limited License
  6. Software
  7. SPAM
  8. Fees; Payment Terms
  9. REFUND POLICY
  10. Use of Services
  11. Third-Party Content
  12. Acceptable Use Policy
  13. Copyright Protected Materials
  14. Export Control Laws
  15. Right to Restrict or Terminate Access
  16. Security
  17. Children and Minors
  18. DISCLAIMER OF WARRANTY
  19. LIMITATION OF LIABILITY
  20. Indemnity
  21. Automatic Renewal
  22. Termination
  23. Binding Arbitration and Class Action Waiver
  24. General Terms

Changes to the Terms and Changes to the Services

  • We may add to, change or remove any part of these Terms, at any time without prior notice to you other than listing of a later effective date than the one set forth at the top of this policy. Such modification shall be effective immediately upon posting at the Site. As your next visit to a Site or use of the Services may be governed by different Terms, we encourage you to look for a new effective date on these Terms when you visit the Site or use the Services. It is your responsibility to check these Terms periodically for changes. If we make any material changes to these Terms, we will endeavour to provide registered users with additional notice of any changes, such as at your e-mail address of record, when you log-in to your account, or when you log-in to the Services.
  • Your use or continued use of the Site or Services following the posting and/or notice of any changes to these Terms or any other posted policies shall constitute your acceptance of the changed Terms or policies.
  • The Services may continue to change over time as we refine and add more features and we may modify any content from the Services from time to time;

In the event of a material change, we will provide any user of that aspect of the Services with at least 30 days' notice prior to taking such action, save where the changes to the Services are the result of (i) minor technical adjustments which can be of no real significance to your use of the Services; (ii) changes required by law; (iii) changes required by necessity (e.g. to ensure the integrity or security of the Services or your data), or (iv) enhancements to the Services to reflect advancements in technology for your benefit, in which case we may not be able to provide you with 30-days prior notice and instead notice may be provided to you after the date of the material change.

IPVanish shall not increase the price of the Services during a Fixed Contract Period.

The notice referenced above shall set out the scope of the change and enable you to understand the impact of this change on the delivery of the Services. If you do not agree to the material change made to the Services, you may terminate your use of the Services within 30 days of receiving the notice, and should you decide to terminate, you shall be entitled to a refund of fees paid for the unexpired portion of the Fixed Contract Period.

It is our intention that any such modification would not materially reduce the functionality of the Services, however in the exceptional cases where the functionality is materially affected by the modification, we will phase out the modification over a period of 12 months, ensuring that the Service to you remains unaffected for the duration of your Fixed Contract Period, and shall provide you with a notice prior to your next renewal date to explain the modification to the Services.

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VPN Service

You understand that we are providing you with a virtual private network ("VPN") service, which includes, but is not limited to, the use of servers, transport, routers, IP addresses and other equipment and protocols to transmit information over our network (the "System"). You agree to abide by these Terms with respect to your use of the Service.

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Authorized User; Your Responsibility.

You may not access or use the Site or Services if you are unable to form a binding, legal agreement with IPVanish. You affirm that you are over the age of 18. You assume all responsibility for your use of, or access to, the Site or Services.

IPVanish does not meter the number of connections from a client. However, IPVanish reserves the right to reduce or limit connections to ensure the proper functioning of our systems.

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Personal Information

  1. Accuracy. By registering for our Services, you represent and warrant that all information you submit to us is true, accurate, current and complete and that you will promptly notify us if your information changes.
  2. Privacy. You may browse the Site without providing us with any personal information; however, to use our Services, you must register with us and submit certain personally identifiable information. You expressly agree that we may use your information in accordance with the terms of the Privacy Policy, which you can find and read at https://www.curryscloudbackup.co.uk/privacy-policy/.
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Personal Use; Limited License

IPVanish grants you a personal, limited, non-transferable, non-exclusive license to use the Site content and the Services, solely for your personal, private and non-commercial use in connection with the IPVanish Services accessed by you. This license is personal to you, and you may not resell our Services, permit other users access to our Services through your account, or use the Services or our System to host content for others. You may not copy or download any content from the IPVanish Services except with the prior written approval of IPVanish.

Furthermore, without the prior written approval of IPVanish, you may not distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of Site content or Services. Any commercial use is expressly prohibited. You agree not to remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Site. Your rights are subject to your compliance with these Terms as well as any other agreements applicable to the IPVanish Services you are using.

Making unauthorized copies or distribution of Site content may result in the termination of your IPVanish account, prohibition on use of IPVanish Services, and further legal action.

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Software

The Services may require or allow you to download software, software updates or patches, or other utilities and tools onto your computer, entertainment system or device ("Software"). IPVanish grants to you a non-exclusive, limited license to use Secure VPN by Currys solely for the purpose stated by IPVanish at the time the Secure VPN by Currys is made available to you and in accordance with these Terms. Your use of the Secure VPN by Currys may be subject to the terms of an end-user license agreement. You may not sub-license, or charge others to use or access Secure VPN by Currys. You may not translate, reverse-engineer, reverse-compile or decompile, disassemble or make derivative works from Secure VPN by Currys. You may not modify Secure VPN by Currys or use it in any way not expressly authorized in writing by IPVanish. You understand that IPVanish’s introduction of various technologies may not be consistent across all platforms and that the performance of Secure VPN by Currys and related IPVanish Services may vary depending on your computer and other equipment. From time to time, IPVanish may provide you with updates or modifications to Secure VPN by Currys. You understand that certain updates and modifications may be required in order to continue use the Secure VPN by Currys and IPVanish Services.

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SPAM

IPVanish enforces a zero-tolerance SPAM policy regarding information transmitted through our network. IPVanish may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:

  • Bulk unsolicited e-mail, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to IPVanish or any URL (domain) that is hosted by IPVanish.
  • The use of web pages set up on ISPs that allow SPAM-ing (also known as "ghost sites") that directly or indirectly reference customers to domains or IP addresses hosted by IPVanish.
  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
  • If IPVanish determines that you have posted one or more articles of spam, we may cancel your account immediately and take steps to prevent you from using our network at any time thereafter.
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Fees; Payment Terms

  • All fees payable by you for the Services shall be in accordance with the scale of fees and rates published from time to time by us on our Site (the "Pricing Structure"), and shall be due and payable for provision of the Services in advance of each Fixed Contract Period
  • We reserve the right to alter the Pricing Structure, including ceasing to offer elements of the Services as provided for in clause 3. The current Pricing Structure will always be posted on our Site and where a significant change (meaning a change that would lead to you paying more for the Services) is made to the Pricing Structure, we will provide you with notice at least 30 days prior to that new Pricing Structure being applied to the Services we provide you. By continuing to access or use the Services after receiving such notice, you agree to be bound by the revised Pricing Structure as and from the start of the next Fixed Contract Period. If you do not agree to the new Pricing Structure, you can then notify us that you want to discontinue use of the Services.
  • All fees for our Services are due in advance and your contract will automatically renew on the expiry of the Fixed Contract Period, at which point fees for the following Fixed Contract Period become payable. Livedrive shall provide you with notice of the renewal at least 30 days prior to the expiry of the Fixed Contract Period. If you choose to pay by credit or debit card then you authorise Livedrive to debit your card with the fees due, and to avoid interruptions in the Services caused by rejected credit or debit card charges, Livedrive reserves the right to update your credit or debit card details (such as expiration dates) where this is not prohibited by law. YOU UNDERSTAND AND AGREE THAT IPVANISH IS ENTITLED TO OBTAIN SUCH UPDATED CARD DETAILS, STORE THEM AND USE THEM TO BILL CHARGES. If you wish to cancel your contract with IPVanish, you must do so in writing at least one week before the expiry of the Fixed Contract Period.
  • You acknowledge that in the event that you chose to issue a chargeback via your bank in relation to any fees charged by us, there is a risk that you will be liable for our costs in dealing with the chargeback and recovering any fees properly due to us under the Terms.
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REFUND POLICY

All fees paid to us are non-refundable except in circumstances set out in these Terms.

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Use of Services

Subject to clause 19, IPVanish is not liable for the loss, corruption, alteration or removal of any content transmitted using our Services or on our System. By using our Services, you expressly waive the right to seek damages and agree to hold IPVanish harmless for any such loss, alteration, corruption or removal.

IPVanish may also at any time modify or discontinue, temporarily or permanently, all or any part of the Services or your account, with or without notice, and you agree that IPVanish will not be liable to you or any third party for any such modification, suspension or discontinuance. Our Services are not intended to be used in countries where offering or providing the Services is illegal, and we do not offer the Services in such countries or to citizens of such countries, including the countries of Iran, Cuba, North Korea, Syria or Sudan.

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Third-Party Content

We do not control, and we are not responsible for, any data, content, services, or products (including software) that you access, download, receive or buy while using the Services. We may, but do not have any obligation to, block information, transmissions or access to certain information, services, products or domains to protect the Services, our network, the public or our users. We are not a publisher of third-party content accessed through the Services and are not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by third parties as accessible through the Service.

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Acceptable Use Policy

You agree to comply with all applicable laws and regulations in connection with your use of the Services. You may not use our Services, or our Software or System, to post or transmit any illegal material, including without limitation any transmissions that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law or regulation. In particular, the following is a representative, non-exhaustive list of acts that are prohibited:

  • The transmission or posting of chain letters or pyramid schemes, or other acts that involve deceptive online marketing practices or fraud;
  • Sending or transmitting any SPAM over the Services, whether via e-mail, Usenet, or any other communication channel
  • Acts that may materially affect the quality of other users’ experience, including, without limitation, "spikes" in bandwidth usage or using any program/script/command, or sending messages of any kind, designed to interfere with a third party customer terminal session, via any means, locally or via the Internet;
  • Actual or attempted unauthorized use or sabotage of any computers, machines or networks;
  • Introducing malicious programs into IPVanish’s network or servers (e.g. viruses, worms, Trojan horses, etc.);
  • Engaging in any monitoring or interception of data not intended for you without authorization;
  • Attempting to circumvent authentication or security of any host, network, or account ("cracking") without authorization;
  • Using any method, software or program designed to collect identity information, authentication credentials, or other information from the legitimate users of another entity’s website or service;
  • Transmitting or receiving, uploading, using or reusing material that is abusive, indecent, defamatory, harassing, obscene or menacing, or a breach of confidence, privacy or similar third party rights;
  • Transmitting or receiving, uploading, using or reusing material that violates any intellectual property rights of a third party, including, without limitation, patent, trademark or copyrights;
  • Transmitting or receiving, uploading, using or reusing material that includes sexual or explicit depictions of minors in any form;
  • Transmitting or receiving, uploading, using or reusing material that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
  • Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate these Terms;
  • Falsifying header information or user identification information;
  • Using the Services for anything other than lawful purposes including, but not limited to, intentionally or unintentionally violating any applicable local, state, national or international law; or
  • Impersonating any person or entity, including, but not limited to, a IPVanish representative, or falsely stating or otherwise misrepresenting your affiliation with a person or entity;
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IPVanish respects the intellectual property rights of others and expects that you do the same. It is our policy to terminate in appropriate circumstances the accounts of subscribers who infringe the copyrights of others. You may not upload, download, post, publish, transmit, reproduce, or distribute in any way, files, material, information, software or other material obtained through the System that is protected by copyright or other proprietary right or derivative works with respect thereto, without obtaining permission of the copyright owner or other right holder. Additionally, you shall not upload, download, post, publish, reproduce, transmit or distribute in any way any component of the System itself or derivative works with respect thereto.

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Export Control Laws

The Services and Software may be subject to export control restrictions of the United States, the European Union, Canada or other jurisdictions. By using the Services or downloading any Software from IPVanish, you warrant that you are not located in any country, or exporting the Software to any person or place, to which the United States, the European Union, or any other jurisdiction has embargoed goods. You agree to abide by U.S. and other applicable export control laws and not to transfer, by electronic transmission or otherwise, any content or Software subject to restrictions under such laws to a national destination prohibited by such laws, without first obtaining, and then complying with, any requisite government authorization. You further agree not to upload to Services any content, data or software that cannot be exported without prior written government authorization, including, but not limited to, certain types of encryption software. The assurances and commitments in this Section shall survive termination of these Terms.

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Right to Restrict or Terminate Access

These Terms shall be automatically renewed for successive one-year periods, until cancelled by you or by IPVanish. IPVanish may deny or restrict your access to all or part of the System without notice in its reasonable discretion if it deems that you have engaged in any conduct or activities that IPVanish in its reasonable discretion believes violates the letter or spirit of any of these Terms. If IPVanish denies or restricts your access to the Services because of such a violation, you shall have no right to obtain any refund or credit for the subscriptions fees you have paid.

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Security

You acknowledge and agree that you are solely responsible for protecting your password and other personal information and for the consequences of not protecting these data. Access to the System, our Services, the Internet, and to certain online transactions involves the use of identification numbers, passwords, payment accounts or other individualized non-public information ("Private Documentation"). You shall use your best efforts to prevent unauthorized use of our Services, the System or of any Private Documentation, and shall promptly report to IPVanish any suspected unauthorized use or other breach of security. You shall be responsible for any unauthorized use of your identification numbers or passwords until we receive written notice of a breach of security and a request to block further access for such numbers and passwords. IPVanish shall not be liable for any unauthorized use of payment accounts. Account sharing (e.g. allowing others to use your account information to access the Services) is not permitted.

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Children and Minors

By using our Services, you affirm that you are at least 18 years of age, or otherwise over the age of majority in the jurisdiction in which you reside. You understand that the Internet may contain information which may be offensive, may be illegal in various jurisdictions or may be inappropriate for certain ages and that IPVanish is not responsible for detection and removal of such information. In accordance with the Children’s Online Privacy Protection Act (COPPA) and associated rules, we do not knowingly collect or maintain any personal information from children under 13.

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DISCLAIMER OF WARRANTY

Actual service coverage, speeds, locations and quality may vary. IPVanish will attempt to provide the Services at all times, except for limited periods for maintenance and repair. However, the Services may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, limited or curtailed. Delays or omissions may occur. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Services or communications services or networks. We may impose usage or Services limits, suspend the Services, or block certain kinds of usage in our sole discretion to protect users or the Services. The accuracy and timeliness of data received is not guaranteed.

YOUR USE OF THE SITE AND SERVICE IS AT YOUR SOLE RISK. THE SITE, ALL SITE INFORMATION AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, NONINFRINGEMENT, AVAILABILITY OR ACCURACY OF INFORMATION. IPVANISH DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE AVAILABLE, WILL MEET YOUR REQUIREMENTS OR WILL OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED. IPVANISH DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITE OR SERVICE, IN TERMS OF THEIR ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, OR OTHERWISE.

SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CONDITIONS, OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH EVENT, IPVANISH’S WARRANTIES AND CONDITIONS WITH RESPECT TO THE SITE AND SERVICES WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW IN SUCH JURISDICTION.

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LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL IPVANISH, ITS AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS OR OTHER THIRD PARTY PARTNERS ("IPVANISH PARTIES") BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, SITE OR CONTENT ANYWHERE ON THE INTERNET, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY; INCLUDING WITHOUT LIMITATION DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR BUSINESS INTERRUPTION, WHETHER DIRECT OR INDIRECT, ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF OUR SERVICES, OUR SITE OR CONTENT ANYWHERE ON THE INTERNET, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS AGREEMENT SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SITE AND SERVICES.

IF, NOTWITHSTANDING THE FOREGOING, ANY OF THE IPVANISH PARTIES IS FOUND TO BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGE OR LOSS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE SITE, SERVICE, SOFTWARE OR ANY CONTENT THEREIN, THE IPVANISH PARTY’S TOTAL CUMULATIVE LIABILITY SHALL IN NO EVENT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID IPVANISH FOR YOUR USE OF THE SERVICE; AND (B) THE SUM OF ONE HUNDRED (100) US DOLLARS.

SOME STATES OR JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR DIRECT, CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES. IN SUCH STATES OR JURISDICTIONS, THE IPVANISH PARTIES’ LIABILITY TO YOU SHALL BE LIMITED TO THE FULL EXTENT PERMITTED BY LAW.

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Indemnity

You agree to defend, indemnify and hold the IPVanish Parties harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party arising out of or relating to any violation of these Terms by you; any content or material you submit or otherwise transmit through our System or Services; or your violation of any rights of another. IPVanish reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to defence by you. This Section shall survive termination of these Terms.

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Automatic Renewal

If you signed up for an automatically renewing subscription, at the end of each term your subscription will automatically renew and you will be automatically charged the then-current renewal price for the subscription. You may cancel auto-renewal of your subscription any time by following the cancellation procedures set forth at www.currys.co.uk/services/digital-services/secure-vpn.html#HelpFaqs.

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Termination

You can end your subscription to our Services by cancelling online by visiting https://www.curryscloudbackup.co.uk or by calling 0800 012 1909 no less than 1 week prior to, or no greater than 14 days after (should you invoke your cancellation right), the end of the Fixed Contract Period. Fees paid by you to us prior to your decision to stop using our Services will not be refunded to you, unless your decision to stop using our Services follows a change in:

  1. the content of the Services as set out in clause 1;
  2. the Fees as set out in clause 8; in which cases your fees shall be refunded pro-rata for the unexpired portion of your Fixed Contract Period We reserve the right at our discretion to not permit you to renew your use of the Services by providing you with at least 4 weeks' notice prior to the end of the Fixed Contract Period.

In the event of a material breach by you of these Terms (as set out below) or as required by law or requirements set down by government agencies, we retain the right to suspend or terminate the provision of these Services to you, with 10 days’ notice to you, and where possible provide you with an opportunity to remediate the situation within this 10 day period. Where remediation is not possible or is not effected by you, then at the end of this notice period, we shall terminate for material breach of these Terms, and no refund of any fees paid will be offered. It shall constitute a material breach of these Terms if we have a reasonable belief that you:

  1. use the Services in any way that would cause us legal liability or be deemed a use for an illegal purpose;
  2. use the Services in such a manner that has the effect of disrupting others' use of the Services;
  3. repeatedly or flagrantly violate any of these Terms;
  4. act in conflict with a court order, or our providing the Services to you is in breach of a court order;
  5. represent a danger to the best interests of other customers or third-parties;
  6. directly or indirectly reverse engineer, decompile, disassemble, modify, reproduce or create derivative works of the Services or manipulate Services in any manner not specified by us;
  7. are found to have used the Services to store, backup or distribute material protected by intellectual property rights (including copyright) of a third-party unless you own or have appropriate rights to such material;
  8. engage in activity that damages or is likely to damage our tangible or intangible assets; or
  9. otherwise act in breach of the terms of our Acceptable Use Policy. If we suspend or terminate your use, we will use commercially reasonable efforts to work with you to retrieve your files at no additional fee.
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Binding Arbitration and Class Action Waiver

You and we agree that all disputes and claims between you and us shall be settled by binding arbitration instead of in courts of general jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and includes, but is not limited to, any dispute, claim or controversy arising out of or relating in any way to the Services, our software, our website, the Terms or any aspect of the relationship between you and us. You agree that, by agreeing to the Agreement, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and we are each waiving the right to a trial by jury or to participate in a class action. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration provision does not preclude you from bringing issues to the attention of federal, state, or local agencies. Such agencies can, if the law allows, seek relief against us on your behalf. This arbitration provision shall survive termination of these Terms and the termination of your account.

A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute ("Notice"). The Notice to us should be addressed to: IPVanish, ATTN: Legal Department, 114 5th Avenue, 15th Floor, New York, NY 10011, USA ("Notice Address"). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If you and we do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or we may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by us or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or we are entitled. You may download or copy a form Notice and a form to initiate arbitration at www.jams.com. If you are required to pay a filing fee, after we receive notice at the Notice Address that you have commenced arbitration, it will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000.

The arbitration will be governed by the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Expedited Arbitration Procedures (collectively, "JAMS Rules") of JAMS, as modified by the Terms, and will be administered by JAMS. JAMS Rules and Forms are available online at www.jamsadr.com. The arbitrator is bound by the Terms. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration provision. Unless you and we agree otherwise, any arbitration hearings will take place by video or telephone conference. If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by JAMS Rules. If your claim exceeds US$10,000, the right to a hearing will be determined by JAMS Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator is not authorized to award punitive or other damages not measured by the prevailing party’s actual damages, and may not, in any event, make any ruling, finding or award that does not conform to the terms and conditions of the Agreement.

We may make a written settlement offer any time before an arbitrator is selected. If the arbitrator issues you an award that is greater than the value of our last written settlement offer made before an arbitrator was selected (or if we did not make a settlement offer before an arbitrator was selected), then we will pay you the amount of the award or US$1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by JAMS Rules.

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General Terms

  1. Entire Agreement. These Terms, along with any rules, guidelines, or policies published on the IPVanish homepage or https://www.curryscloudbackup.co.uk constitute the entire agreement between IPVanish and you with respect to your use of our Site Services. If there is any conflict between the Terms and any other rules or instructions posted on the Site or Services, the Terms shall control.
  2. Amendments. No amendment to these Terms by you by shall be effective unless acknowledged in writing by IPVanish. Notwithstanding the foregoing, IPVanish reserves the right, in its sole discretion, to modify these Terms or the policies referenced herein at any time as set forth above.
  3. Jurisdiction and Venue. These Terms shall be governed by, and construed in accordance with, the laws of the state of New York under the jurisdiction of the courts located in New York County, New York. The parties each hereby consent to the jurisdiction and venue in New York and waive any objections to such jurisdiction and venue.
  4. Limited Time to Bring Claim. Subject to any applicable law to the contrary, you agree that any cause of action arising out of or related to the use of our Site or Services must be commenced within one (1) year after the cause of action accrues, or such action will be permanently barred.
  5. Severability. If any portion of these Terms is found to be unenforceable or invalid for any reason, that provision will be limited or eliminated to the minimum extent necessary so that the rest of these Terms will otherwise remain in full force and effect.
  6. Assignment. You may not assign its rights or obligations under these Terms without the prior written consent of IPVanish, which may be withheld in IPVanish’s sole discretion.
  7. Non-Waiver. IPVanish’s failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.
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